HAIRA - Contact Us

Address: Dong Bich, Dong Tho, Yen Phong, Bac Ninh, Vietnam

Email: haira.factory@gmail.com

WhatsApp: +84 886181188 / +84 912656333

Telegram: @haira188

OUR PHONES: (+84) 912 656 333

FAQ – Frequently Asked Questions

1. What types of hair do you supply?

We provide 100% Vietnamese human hair – Remy, virgin, and double-drawn quality. Our hair is soft, durable, and tangle-free.

2. Can I choose the color and length?

Yes! We customize color, texture, and length according to your request. Standard lengths range from 8–40 inches.

3. Do you offer sample orders?

Absolutely. We recommend ordering a small sample first to check the quality before bulk purchase.

4. How long does shipping take?

Worldwide shipping via DHL, FedEx, or UPS. Delivery usually takes 5–10 business days depending on your location.

5. How do I care for the hair extensions?

Use sulfate-free shampoo, avoid high heat, and store the hair in a cool, dry place. With proper care, it can last up to 2 years.

6. What payment methods do you accept?

We accept PayPal, Western Union, bank transfer, and MoneyGram.

7. Can you do private label or OEM?

Yes! We support custom packaging and labeling with your brand logo.

8. How can I contact HAIRA?

You can message us directly via Instagram, Facebook, VK, or WhatsApp. We reply within 1–2 hours

Last updated: October 2025

At HAIRA, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us.

1. Information We Collect

We may collect the following types of information:

Your name, email address, phone number, and shipping address.

Order details and payment information.

Messages or inquiries you send us via WhatsApp, Facebook, Instagram, VK, or other channels.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Respond to your messages and customer service requests.

Improve our products and website experience.

Send you updates or offers (only with your permission).

3. Data Protection

We keep your personal information secure and never sell, rent, or share it with third parties — except when required by law or payment/shipping partners (e.g., DHL, PayPal).

4. Cookies

Our website may use cookies to enhance browsing experience. You can disable cookies anytime in your browser settings.

5. Your Rights

You have the right to:

Access, correct, or request deletion of your personal data.

Withdraw consent for us to use your data at any time.

6. Contact Us

If you have any questions about our Privacy Policy, please contact us at:

📧 Email: hairaexport@gmail.com

📞 WhatsApp: +84 886181188/ +84 912656333

🌐 Website: www.haira.store

Shipping & Delivery Policy

Last updated: October 2025

At HAIRA, we provide fast and reliable worldwide shipping to all our customers.
We work closely with trusted logistics partners to ensure your order arrives safely and on time.

1. Order Processing Time

It takes approximately 2–3 business days to process your order after we receive your payment or confirm your invoice.
Orders are shipped Monday to Friday (excluding national holidays).
Once shipped, you’ll receive a confirmation email with tracking details.
Weekend or holiday delivery is not guaranteed but may be available upon request (Express shipping).

2. Shipping Methods

We offer multiple delivery options to suit your needs:

Express Delivery: DHL, FedEx, UPS (recommended for small or urgent orders).
Air Cargo / Sea Freight: for bulk or wholesale orders.

If you do not specify a preferred carrier, we will select the most suitable one based on destination, cost, and delivery time.

3. Shipping Time

Delivery typically takes 5–10 business days depending on destination and shipping method.
All orders are shipped directly from our warehouse in Hanoi, Vietnam.
Inaccurate or incomplete addresses may delay shipping by 1–2 business days, so please double-check your information before confirming.

4. Order Tracking

Once your order is shipped, we will send you a tracking number so you can follow your package online.
Please allow 1–3 days for the tracking information to become active.
If your package appears delayed, please contact the courier first before reaching out to us.

5. International Taxes & Duties

International customers are responsible for paying any customs duties, import taxes, or local fees charged by their country’s customs authorities.
These charges are not included in HAIRA’s product prices and must be paid to your local carrier or government upon delivery.
For details about your country’s tax rates, please contact your local customs office before placing an order.

6. Contact Us

If you have any shipping-related questions, please reach out to us at:
📞 WhatsApp: +84 886181188 / +84 912656333

RETURN / EXCHANGE & REFUND POLICY

1. Return & Exchange Conditions

To be eligible for a return or exchange:

Request must be made within 7 days of receiving your order.

Hair must not be worn, washed, dyed, cut, or styled.

Bundles must remain tied and in the original packaging.

Custom-colored or special orders cannot be returned or refunded.

Customer is responsible for shipping and handling fees.

Please contact our sales representative or email us at

📧 info@hairaexport.com

to begin your request.

Include your order number, photos, and reason for return.

2. Refund Process

Refunds are issued after the returned hair is received and inspected.

Refunds are made via the original payment method (PayPal, Bank Transfer, etc.).

Shipping fees are non-refundable.

Processing time: 5–7 business days after confirmation.

3. 7-Day Quality Guarantee

In rare cases where a genuine product issue occurs, please contact us within 7 days of receiving your order.

Send photos or videos showing the issue — we will review and offer solutions or replacements as needed.

Customized products are not eligible for return or refund.